Free shipping on orders from €30
Free shipping on orders from €30
Free shipping on orders from €30
Free shipping on orders from €30
Customer service
A good watch lasts for years. And if something is wrong with your PARIVOIR, we're happy to sort it out for you.
At PARIVOIR, we stand for high-quality products. Should anything unexpectedly be wrong with your item, you can use your warranty. PARIVOIR offers a warranty period of 1 year on all our watches.
The warranty does not apply to:
Breakage.
Damage caused by improper use by the buyer.
Damage caused by an adjustment or repair by a third party.
Damage caused by water and/or fire.
Damage from normal wear and tear, such as scratches.
Discolouration due to high acidity of the skin.
Discolouration from water, perfume, soap, lotion or hairspray.
Discolouration from cleaning with chemical products.
Dead watch batteries (even within the warranty period).
If you’d like to request a repair within the warranty period, go to https://parivoir.com/en/returns/, follow the instructions and you’ll receive a return label.
If your watch is damaged in a way that isn’t covered by our warranty terms, email us at support@parivoir.com to arrange an out-of-warranty repair for a reasonable fee.
Is your PARIVOIR watch broken? We’re sorry to hear that, and we’re happy to sort it out for you. You can also come to PARIVOIR for repairs!
So we can help you as well as possible with your defective item, please contact us first. Always include the order number of your item and send a photo or video that clearly shows the defect. Please also add a clear explanation of how the damage or defect occurred. If the defect is easy to fix, we’ll help you with a clear solution as soon as possible. If a physical repair is needed, we’ll assess the defect and contact you within 3 working days about the next steps.
Unfortunately, we can’t handle repairs that haven’t been registered with us in advance. Repairs sent in without registration cost €14.95. A repair is only covered by the warranty if you include proof of purchase. If a warranty certificate came with your purchase, please include that too.
Return shipping costs are at the buyer’s expense. You’re responsible for packing your return well so the item is protected in transit. PARIVOIR can’t be held liable if a parcel doesn’t arrive or arrives damaged. Want to insure your parcel against loss? Send it by registered mail via the post office.
Need help?
Send us a message or email support@parivoir.com. We're happy to help.
Buy watches outright, pay in instalments or rent.
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