Shipping and returns

All our products have a 30-day return period, starting on the day you receive the last product of your order. The return must be started within this period. An item can be returned if it is:

• undamaged,
• unused,
• complete, with its original packaging,
• within the 30-day period after receipt,
• and any defect is within the warranty period.

If the product doesn’t meet the conditions above, a deduction may be charged. If the product can no longer be sold, the deduction can be up to 100%. If you received a damaged product, let us know within 24 hours of receipt. Check the warranty page if you’re unsure about the warranty period.

Go to https://parivoir.myparcel.me, follow the instructions and you’ll receive a return label.

Use sturdy packaging and make sure the product is well protected and can’t move around, to prevent damage in transit.

Don’t forget to include the return form you receive by email; otherwise processing your return may be delayed. Drop off your parcel at a PostNL service point. When you hand in your return, you’ll receive proof of shipment. Keep this proof: without it, we can’t be held responsible for items missing from a return. Within five working days of receiving your return, you’ll get an email confirming we’ve received it.

If you return a product to us, the shipping costs are at your own expense.

We’ll let you know by email within five working days of receiving your return. We’ll check whether the item is still in good condition and complete. If so, we’ll process the return. If the item has been worn and is damaged as a result, we’ll charge for this. These costs are equal to the price you paid for the item, or the amount we have to pay to have it repaired. In that case, we’ll contact you first before processing your return. If the product is defective or damaged, we’ll assess whether it’s covered by the warranty. If a defect can be repaired under warranty, there’s no charge. If the defect isn’t covered, we’ll contact you about the next steps.

Once we’ve received your return, we’ll refund the purchase amount as soon as possible, and always within a maximum of 14 days. We’ll refund you using the same payment method you used to pay.

If the products aren’t in new condition, so we can’t offer them in our webshop again straight away, we’ll contact you about the settlement. In that case a fee may be charged, as described above.

* Or later, depending on the provider.