Free shipping on orders from €30
Free shipping on orders from €30
Free shipping on orders from €30
Free shipping on orders from €30
Customer service
Your time is precious, so we'll keep it short. Here you'll find answers to the questions we get most often about buying, renting and your watch.
With the monthly cancellable Change subscription, you may keep the watch once you’ve rented the same model without a break for one year. If you swap watches in between, the count starts again for the new model. Of course you can swap as often as you like: you set your own style and pace.
Unfortunately, we currently only offer the CHANGE method (monthly subscription) to residents of the Netherlands.
Unfortunately, all our straps are sold out. Keep an eye on our website or sign up for our newsletter to stay up to date with all our latest news.
Our watches are also available at the clothing store JorCustom in ‘s-Hertogenbosch.
You can only rent one watch at a time. If you’d like to rent another watch, please send back the watch you currently have first. As soon as we’ve received and confirmed the return, you can choose a new watch from the PARIVOIR webshop or take a (permanent) break.
For our stainless steel watches, you can select your wrist size in centimetres. The leather straps are easy to adjust thanks to the holes in the strap. Any special requests? Let us know in the notes field at checkout.
You can buy directly on our official website: https://parivoir.com/. There are 3 ways to get a PARIVOIR watch.
Watch: One direct online payment for the watch. After payment, you’re the proud owner of a PARIVOIR watch.
Time: Buy a watch in instalments. You pay a fixed amount per month for an agreed period. Simply choose Klarna at checkout.
Change: A fixed monthly payment as a subscription that can be cancelled at any time, with a minimum term of 1 month. When you cancel, we’d like to receive the watch back undamaged. You can choose to rent another PARIVOIR watch, or go through life with a little less style.
Please note: have you had the same watch without a break for one year? Then it’s yours to keep.
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You have a discount code, nice! You can enter it on the checkout page. Click on it and a field appears where you can enter the code; the discount is applied straight away.
If you haven’t received a shipping confirmation yet, you can contact us to cancel your order. If your order is already on its way, simply wait for the parcel to arrive and then send it back to us. Email us at support@parivoir.com and we’ll send you a return label.
We recommend using products made specifically for cleaning leather. Soap and water can discolour and dry out leather straps.
Email us at support@parivoir.com and please include a photo or two of the problem. Repairs take 4 to 6 weeks on average, including shipping.
Email us within 24 hours of receiving the watch, with a photo and a description of the problem. We’ll resolve it properly, in a way that makes everyone happy.
The warranty covers manufacturing defects and applies to both the watch and the strap. The 12-month warranty period starts on the day of purchase. During this period, we’ll fix any defects free of charge. Batteries, wear and tear of the case, glass and strap, or damage caused by improper use (for example an accident, broken glass, water damage or a loose crown) are not covered by the warranty.
We recommend having this done by a professional. A watch repair shop can do it quickly.
Hand in a device at the shop
You can hand in your old electronic device, packed in a box, free of charge at the checkout of one of the shops where this is available. You can also send it by post to Maaslandstraat 6, 5211VE ‘s-Hertogenbosch, the Netherlands.
Hand in a device at a PostNL point
You can hand in smaller old devices of the same type (up to 50 cm) at a PostNL point. Pack your old device well in a box and address it to: PostNL Pakketten Recycling, Antwoordnummer 2023, 2130 RH, Hoofddorp.
Hand in a device at a recycling centre
If you prefer, you can also hand in your old device free of charge at your local municipal recycling centre.
Visit our Shipping & Returns page for more information about returning your product.
We’ll send you a confirmation email as soon as we’ve received your return. Sometimes this can take a few days. If you haven’t heard from us within 14 days, please check your spam folder. If there’s no confirmation email, send us an email.
One more thing: make sure you keep the receipt for the return shipment. If the parcel gets lost on its way to us, the tracking number on the receipt makes it much easier to find.
Yes, we ship all over the world. Shipping costs apply and are added at checkout.
That depends on where you are. We ship your order within 1 working day. In the Netherlands it usually arrives in your letterbox the next working day. International orders may take a little longer. Delivery details are included in your confirmation email. Once your order has shipped, you’ll receive an email with a tracking number.
Within the Netherlands, shipping is free from €30. Below that, shipping costs €8.99. For international shipping, costs vary depending on the address and are added at checkout.
If you want to stop your subscription (temporarily), return the watch before the first day of the next monthly term. Always keep your tracking details safe.
Have you had the same watch without a break for one year? Then it’s yours to keep.
Every watch has a different water resistance. See the product page for details. To avoid damaging your leather strap, we recommend taking the watch off before you shower or swim.
Our watches are made from a range of high-quality materials. The case is made of 316L stainless steel, which is exceptionally pure, hypoallergenic, very strong and comfortable to wear. All PARIVOIR watches have sapphire glass, the highest-quality, scratch-resistant watch glass.
See the product page for the exact specifications of each watch.
On average, a new battery keeps the watch running for 25 months.
All our watches, large or small, are designed to be used with the same interchangeable straps, so you can choose a strap to suit your mood, a special occasion or your outfit.
You’ll find a small pin on the back of both halves of the strap. Gently push the pin inwards and remove the strap. To attach an interchangeable strap, repeat the same steps in reverse.
Yes, you can. Please note that we don’t offer (repair) service for parts that aren’t ours and get damaged in the process.
See the manual that came with your watch, or check the watch’s product page under the “Manual” tab next to the description.
Do you have an idea for a new watch we could develop for you? Looking for a new strap? Or do you just want to share how you stole the show with your watch at someone else’s wedding? We always love to receive criticism, suggestions or opinions. Feel free to email contact@parivoir.com.
We’ll find a way to make it work. Send us an email at contact@parivoir.com with a short description of your business.
Sounds great. Get in touch with us directly: contact@parivoir.com
Need help?
Send us a message or email support@parivoir.com. We're happy to help.
Buy watches outright, pay in instalments or rent.
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